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1. #How to authenticate my microsoft account code#
2. #How to authenticate my microsoft account password#
3. #How to authenticate my microsoft account free#

Is part of the problem that Microsoft accounts are treated as a free offering? "I believe yes. "I'd had to rely on the luck of my post being popular on Hackernews to get anyone that can address the issue to see it." "Bugs will always arise, it's how they deal with them that's the problem," Gizdov tells us. That makes no sense but recall that the support agent specially refused to accept his bug report or help him resolve it. Even to explicitly not listen to new reports by individuals," he tells us. What does he think of the support experience? "Microsoft support is trained and held up to the standard to refuse help and deny everything. "It is a crazy loop of madness," he says. The bug was fixed and Gizdov says he was able to log in, though the system is still buggy and he gets errors like "we couldn't send a notification to your phone at this time", for example when trying to set up passwordless login. We will also debug and fix the support experience as well." Thank you for surfacing & including the details. Second, his story was widely circulated and was spotted by Microsoft Identity VP Alex Simons, who responded this morning on Twitter. "Why would I give a 30-day notice to my hacker to secure their new account or wait 30 days to access my account in an emergency?" he says.

#How to authenticate my microsoft account code#

A recovery code can be obtained via "Advanced security options" and then "Recovery code." This would have allowed him to recover the account but only after 30 days.

#How to authenticate my microsoft account password#

First, he remembered that he had stored an account recovery code in his password manager. Gizdov's account was saved by two things, he says. Make sure you have a recovery code, advises Gizdov Goodbye and have a nice day!" Make sure you have a recovery code We will not escalate your issue as it is not a hacking attempt.

Please login with the required credentials as your account is set up for MFA. Gizdov got in touch with a human support person (itself an achievement) and was told: "We have no reports of issues on our platform. He contacted support again, was given a new account reinstatement form, but that did not work because… the account was not suspended. He did so, supplied all sorts of personal information, but "the automated recovery program" rejected all his efforts. He says he spent "literally hours in the online chat" and was finally asked to submit an account recovery form.

Time to contact support, for which he had to open a new Microsoft account. I've been locked out of the account for good." In the end he diagnosed the problem as "the account login still thinks that MFA should happen. He could not log in he could not reset the password he got misleading errors like "we could not find an account with that username." He drew on his extensive background experience with Microsoft's systems to fix the issue. The page went blank and said "the URL is no longer available." Further, says Gizdov, "in under 30 seconds, all my devices were automatically logged out." At that point, things went downhill fast.